Contact Stem Brothers
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Fill out this quick contact form to get in touch with Stem Brothers. Need something more specific? Get in touch with us on our general contact form here.
NOTE: If you are having a heat emergency, please call the office immediately. Do not use e-mail to alert us to an emergency. Thank you!
Troubleshooting Tips
| Problem | Possible Issue | Resolution |
| Furnace won't run | No power. | Verify that a fuse did not blow or a breaker tripped in electrical panel. Replace fuse or turn breaker on. |
| Power switch is off. | Turn power switch on near furnace or at top of stairs. | |
| Out of fuel. | Check tank gauge. If you have an underground tank measure with dip stick under 10 inches, you are probably out of oil. | |
| Burner will not fire | Out of fuel. | Check tank gauge. If you have an underground tank measure with dip stick under 10 inches, you are probably out of oil. |
| Need to hit reset button | Push red reset button once only. If furnace turns off again call Stem Brothers. | |
| No ignition spark. | Call Stem Brothers. | |
| Not enough heat | Thermostat could be set too low. | Raise thermostat reading 5 degrees. |
| Air filter dirty. | Replace or clean air filter. | |
| Vents, dampers closed or blocked. | Check all vents, dampers make sure they are not closed or blocked by furniture, etc. | |
| Furnace making noise | Access panel loose. | Fasten any loose screws on access panels. |
| Motor or blower needs lubrication. | If motor or blower have oil ports, lubricate them. | |
| Burner is dirty. | Call Stem Brothers to schedule your annual cleaning. |