Terms and Conditions:

Stem Brothers, Inc. is not responsible for deliveries made by misinformation provided by the customer. Please ensure all information provided is correct. Stem Brothers is responsible for the delivery of Bio Heating Oil, Kerosene, Diesel Fuel, Propane and Gasoline to the receiving pipe or outlet designated by the customer. Customer acknowledges and agrees that neither the company, nor its employees or agents, are or shall be liable under any circumstances for any damages resulting from leaks or for failure of the receiving tank or associated piping, or any other matter.

Our terms are Net 15 Days and discounts on applicable products are allowed when payment is received in our office within 7 days of the delivery date. If the account becomes past due, a 1.5% (18% per annum) finance charge will be assessed on all outstanding balances. A $25.00 charge will be made for each returned check. Furthermore, should the outstanding balance enter into collections, customer will be responsible for any collection, attorney or court fees incurred to make this collection.

IN CASE OF ERRORS OR INQUIRIES ABOUT YOUR BILL. Send your inquiries by registered or certified mail on a separate sheet so that we receive it within 30 days after the statement was mailed to you. Your written inquiry must include: 1.) Your name and account number ( if any). 2.) A description of the error and why ( to the extent that you can explain) you believe it is an error and, 3.) The dollar amount of the suspected error. You remain obligated to pay the parts of your bill not in dispute, but you do not have to pay any amount in dispute during the time the creditor is resolving the dispute. During that same time, the creditor may not take action to collect disputed amounts or report disputed amounts as delinquent. This is a summary of your rights. A full statement of your rights and the creditor's responsibilities under the Federal fair credit billing act will be sent to you upon request.